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Here at West Garden Candles, we strive for complete customer satisfaction. We want to make sure our 100% natural handcrafted soy candles are the best quality and we want to provide the best service to all West Garden Candles customers. The following FAQs will help you enjoy your handcrafted candles in the best possible ways:

1. How should my candle look? What color?

Before any essential oils are added, wax made out of pure soy is a very light creamy, whitish color. Pure essential oils have unique tints to them - some are clear and many are not - therefore, wax will take on the tint of the essential oil that it is mixed with. These oils can create color changes over time, too. Colors can change over a time span of months, or as little as just a few days. They all vary and this is normal for essential oil scented wax. 

Tip: Store your candle away from direct sunlight and fluorescent lighting when not burning it if you want to avoid color fading.

2. If the wick is cut too short, what will happen?

If the wick is still long enough to catch fire, just light it up and let it burn. It will take a while to reach the usual flame size, but will be fixed by itself. 

Tip: If this doesn't work, just remove a little bit of the wax that surrounds the wick. 

3. How long should I burn my candle?

This kind of wax has a memory and should be allowed to achieve a full melt pool on its very first burn. Burn the candle for a minimum of one hour for every inch of your candle's diameter. All subsequent burns should follow the first one's path and melt fully to the sides. 

Tip: Depending on the diameter of your candle, the future burns should be four hours at most. 

4. What are these spots on the side of my candle and why do they appear wet?

When candle wax expands and contracts with any amount of temperature change - especially the soy kind - these bubble-looking spots form. These spots on the side of your candle are just the wax sticking to the glass more firmly in that spot. This is not a defect and will not affect the performance of your candle.

5. How did a tunnel form down the middle of my candle? Can I fix it?

This is typically caused by not letting your candle burn long enough. It can be fixed by letting your candle burn longer than usual, until the wax reaches a higher temperature and starts melting the wax on the side of the jar.

Tip: Burning your candle close to a fan, AC vent or in a lower room temperature can delay the melting of the wax.

6. My candle has a frosty appearance. How did this happen and does this mean it's drying out?

Frosting is a type of crystal growth of vegetable oils. It will cause the candle to look dry, which is simply a characteristic of that crystal structure, but has nothing to do with the candle drying out. Even changes in the weather can cause more frosting. Frosting is an unavoidable part of soy. Many products with hydrogenated oils crystallize this way, so this is definitely normal. Frosting is a natural characteristic of soy wax, and is part of the experience of this type of candle.

Often times called the "bloom", it is not considered a flaw and it is unique to these type of candles. Ironically, many customers are concerned if their candles have NO frosting, because this is a way that customers can tell if their candles are really made with pure soy wax. Frosting doesn't affect the burning properties or scent coming off the candle. And a candle with a bloom can definitely be burned safely. 

Tip: To minimize frosting, try to keep your candle out of direct sunlight and fluorescent lighting.

7. Why is my candle "sweating"?

It is quite common to see a pool of moisture with candles that have been exposed to temperatures over 80 degrees Fahrenheit or during extreme temperature changes, which can occur during shipping and delivery, etc. Wet oil is released from the wax and will form on the top of the candle. This will not affect your candle in any way and will not usually reappear after the initial burn.

Tip: To remove the oil just wipe it gently with a paper towel. Also, store your soy candle in a cool place and out of direct sunlight.

8. Help! The flame on my candle is big and smoking! What should I do?!

This type of flame is dangerous and a sign that something is wrong. Extinguish your candle IMMEDIATELY.

Tip: When this happens, the cause may be that your wick needs trimmed or excess oxygen has been fanning the flame. If your wick is already trimmed to one-fourth of an inch, then check for a draft of air nearby. Heating vents, ceiling fans, windows or even a frequently used walkway or doorway can provide enough extra oxygen to cause a candle to smoke and produce a wild flame.

9. What is the right size of room to burn a scented candle?

It depends on the size of the candle and the scent. Our traditional line can be used for an average size room (200sf – 250sf or 15’x15’).